Effective Date: 04/01/2026

 

This Refund Policy outlines the conditions under which Spotless.nyc (“Company,” “we,” “us,” or “our”) may issue refunds, credits, or re-clean services.

By booking our services, you agree to this Refund Policy.

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1. GENERAL POLICY

 

All services provided by Spotless.nyc are non-refundable once completed, except as outlined in this policy.

Due to the nature of cleaning services, refunds are not guaranteed and are issued at our sole discretion.

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2. SATISFACTION GUARANTEE (RE-CLEAN FIRST POLICY)

 

If you are not satisfied with your service:

• You must notify us within 24 hours of service completion

• Provide clear details and/or photo evidence

We will first attempt to resolve the issue by offering:

• A complimentary re-clean of the affected areas

Refunds will only be considered if a re-clean is not possible or reasonable.

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3. REFUND ELIGIBILITY

 

You may be eligible for a partial refund or service credit only if:

• The issue is reported within the required timeframe

• The issue falls within the agreed scope of work

• We are unable to resolve the issue through a re-clean

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4. NON-REFUNDABLE SITUATIONS

 

Refunds will not be issued in the following cases:

• Failure to report issues within 24 hours

• Dissatisfaction with results that are subjective or outside the agreed scope

• Pre-existing damage or conditions

• Permanent stains, wear and tear, or buildup that cannot be removed

• Inaccurate booking details (e.g., wrong size or condition of property)

• Services completed without access to all areas

• Refusal to allow a re-clean

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5. SAME-DAY SERVICE CLAIMS

 

Issues reported during the service must be addressed while cleaners are still on-site.

Failure to do so may affect eligibility for refunds or re-cleans.

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6. CANCELLATIONS & REFUNDS

Before Service

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• Full refund if canceled 48 hours in advance

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Late Cancellations (less than 48 hours)

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• $100 cancellation fee

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Same-Day Cancellations / No Access

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• May be charged up to 100% of the service cost

• No refund will be issued

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7. PARTIAL SERVICES

 

If service is partially completed due to:

• Customer request

• Unsafe conditions

• Inaccessibility

You may be charged for the portion of work completed, and no full refund will be issued.

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8. PAYMENT DISPUTES / CHARGEBACKS

 

By agreeing to this policy, you agree:

• Not to initiate chargebacks without first contacting Spotless.nyc

• That disputes must go through our internal resolution process

We reserve the right to:

• Provide documentation to payment providers

• Pursue recovery of funds for fraudulent chargebacks

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9. PROCESSING OF REFUNDS

 

Approved refunds:

• Will be issued to the original payment method

• May take 5–10 business days, depending on your bank/payment provider

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10. SERVICE CREDITS

 

At our discretion, we may issue:

• Account credits instead of refunds

Credits:

• Are non-transferable

• May have expiration dates

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11. MODIFICATIONS

 

Spotless.nyc reserves the right to modify this Refund Policy at any time.

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12. CONTACT

 

Spotless.nyc
Email: booking@spotless.nyc
Phone: (646) 466-7374
Website: www.spotless.nyc